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Frequently Asked Questions

Frequently Asked Questions

Orders Related Questions

How can I place my order?

You can either upload your prescription or select from our wide range of healthcare products.

I want to change my order.

We are sorry to inform you that you cannot change your order once your order has been confirmed.

I have received damaged/spilled package.

We are sorry to know that your package has been damaged during transit. You can file a return request by sending us a mail at [email protected].
We value your feedback and will work towards providing you a hassle free service next time.

Items are missing in my order.

In case an item is missing in your order, we request you to contact us within 24 hours of receiving the order. You can send us an email at [email protected]. Our team will look into it and resolve your issue.

Do I need a prescription to buy medicines?

No. You do not need prescription for all medicines.
As per laws, some high-risk medicines like sedatives etc. require a prescription from a valid professional. We will notify you of the medicines that require prescription.

Is the cancellation possible after I place my order?

You can place a request for cancellation if your parcel has not been shipped for delivery.

Delivery Related Questions

When will I receive my order?

You will receive your order within 2 - 5 working days after placing your order. Delivery time varies as per the location of delivery.

Can I change the address after I place my order?

You cannot change the address once your order has been shipped for delivery. However, you can contact us at [email protected] if you wish to change your address after placing your order. Our team will look into it and resolve your issue

It has been more than 5 days and I haven’t received my order.

The average time of delivery is within 2-5 working days after you place your order. In case you haven’t received your order yet, contact us at [email protected] for assistance. Also, the status of your order will be updated regularly in your account on the 1Tab App.

Can I track my order?

You can track your order through your 1Tab account. Also, we notify the status of your order through SMS and Email. You can also contact us at [email protected] for further queries regarding your order.

Do I have to pay the delivery charges?

Delivery charges vary as per the location of delivery and the payable amount for each order.

Payment Related Questions

What are the modes of payment on 1Tab?

1Tab supports following payment methods:

  • Debit/Credit Cards
  • Net Banking
  • Cash on delivery
  • Razor Pay
  • UPI

We ensure a secure and trusted platform for all payment methods.

How can I avail coupon/discount for my order?

All the valid coupons are available on the check out screen. You can apply the coupon while placing the order before final payment.

I am unable to make online payment while placing my order.

Check your internet connectivity if you face any payment related issues while placing your order. Contact your issuing bank for any transaction related issues. In case, the amount is deducted from the bank with a failure of payment of your order, the payable amount will be credited within 7-10 business days. You can place your order through Cash on Delivery in case of unsuccessful online payment. Contact us at [email protected] for further queries.

Return Related Questions

I don’t like the product. How can I return it?

You can return only those products which come under ‘Returnable items’.
The details of the non- returnable healthcare products are:

  • Temperature Controlled and Specialty Medicines - Vials, Injections, Vaccines, Pen fills and any other Product, requiring cold storage, or medicines that fall under the category of specialty medicines.
  • Baby Care Products - Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers.
  • Sexual Wellness Products - Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits.

Go through our ‘Return and Refund Policy’ for complete details. You can file a Return Request by sending us a mail at [email protected].

Delivered items are different from what I ordered.

We are sorry to know that the items delivered to you are different from what you ordered. You can file a return request within 15 days of delivery. Our team will look into it and resolve your issue.

We value your feedback and will work towards providing you a hassle free service the next time.

Also, you can initiate a return request or contact our customer care executive at [email protected] for further queries.

In how many days will someone come to pick up my order?

After you place a ‘Return request’ our team will verify your claim within 24 hours. If your claim is verified, we will initiate a pick up within 5-7 business days. You can contact us at [email protected]. for further queries.

Refund Related Questions

When will I get my refund?

After you place a ‘Return request’ our team will verify your claim within 24 hours. If your claim is verified, we will initiate a pick up within 5-7 business days.
You will get a refund within 5-7 business days from the date of pick up. You can contact us at [email protected]. for further queries.

General Inquiries

Do I need to sign-up on 1Tab to order medicines?

Yes. You have to sign-up on 1Tab to order medicines and avail other healthcare services.

Can I buy medicines without a prescription?

Yes. You can buy from a wide range of medicines. Only some high-risk drugs like sedatives etc. require prescription from a valid healthcare professional.

Are healthcare products on 1Tab authentic?

Yes. All the healthcare products on our website are 100% authentic. We deliver all the products from licensed and registered pharmacies.

How can I contact 1Tab for order related queries?

We are sorry to know that your package has been damaged during transit. You can file a return request by writing to us at [email protected]. We value your feedback and will work towards providing you a hassle-free service in the future.